--- title: Guestasy Blog | Martin Miller description: "I’m Martin Miller, COO at Guestasy. My focus: helping businesses manage their online reputation with a focus on responding to reviews quickly, clearly, and in the right voice. I've personally managed over 30,000 review responses since starting with Guestasy and have seen every complaint you could imagine, from snake attacks to haunted rooms. You name it, I've had to help a client respond to it." --- [Skip to content](https://guestasy.com/blog/author/martin-miller#main-content) [![Guestasy Logo 2024_Signature_transparent](https://guestasy.com/hs-fs/hubfs/Branding/Guestasy%20Logo%202024_Signature_transparent.png?width=5333&height=1333&name=Guestasy%20Logo%202024_Signature_transparent.png "Guestasy Logo 2024_Signature_transparent")](https://www.guestasy.com) - Features - [Multilingual Responses](https://guestasy.com/multilingual-responses) - [Upsell in Optimised Responses](https://guestasy.com/upsell-in-optimised-responses) - [Auto-posting](https://guestasy.com/autoposting-with-oversight) - [QRater™](https://guestasy.com/qrater) - Resources - [Blog](https://guestasy.com/blog) - [The Invisible Hotel Strategy Guide](https://guestasy.com/invisible-hotel) - Company - [About Us](https://guestasy.com/about-us) - [Contact](https://guestasy.com/contact) - [Book A Demo](https://calendar.app.google/Fn22SbmhL2pqc3ui6) ![Blog Page Image](https://guestasy.com/hubfs/Blog%20Page%20Image.png) Insights for the Future of Hospitality # Guestasy Blog The hospitality industry is changing fast. Explore articles written by our expert team to stay ahead. [![](https://guestasy.com/hubfs/Engagement%20per%20Available%20Room%20(EPAR)%20A%20New%20Standard%20for%20Hotel%20Performance%20Benchmarking.png)](https://guestasy.com/blog/engagement-per-available-room-epar) ### [Engagement per Available Room (EPAR): A New Standard for Hotel Performance Benchmarking](https://guestasy.com/blog/engagement-per-available-room-epar) ![Author avatar](https://guestasy.com/hs-fs/hubfs/Martin%20Miller%20Headshot.png?width=100&length=100&name=Martin%20Miller%20Headshot.png) [Martin Miller](https://guestasy.com/blog/author/martin-miller) [![](https://guestasy.com/hubfs/How%20to%20Respond%20to%20Online%20Restaurant%20Reviews.png)](https://guestasy.com/blog/how-to-respond-to-online-restaurant-reviews) ### [How to Respond to Online Restaurant Reviews](https://guestasy.com/blog/how-to-respond-to-online-restaurant-reviews) ![Author avatar](https://guestasy.com/hs-fs/hubfs/Martin%20Miller%20Headshot.png?width=100&length=100&name=Martin%20Miller%20Headshot.png) [Martin Miller](https://guestasy.com/blog/author/martin-miller) [![](https://guestasy.com/hubfs/How%20to%20Respond%20to%20Online%20Reviews%20for%20Hotels.png)](https://guestasy.com/blog/how-to-respond-to-online-hotel-reviews) ### [How to Respond to Online Hotel Reviews](https://guestasy.com/blog/how-to-respond-to-online-hotel-reviews) ![Author avatar](https://guestasy.com/hs-fs/hubfs/Martin%20Miller%20Headshot.png?width=100&length=100&name=Martin%20Miller%20Headshot.png) [Martin Miller](https://guestasy.com/blog/author/martin-miller) [![](https://guestasy.com/hubfs/How%20Do%20I%20Respond%20to%20Negative%20Reviews%20(The%20restauranter%E2%80%99s%20Playbook)%20(1).png)](https://guestasy.com/blog/how-do-i-respond-to-negative-reviews-the-restaurateurs-playbook) ### [How Do I Respond to Negative Reviews? (The Restaurateur’s Playbook)](https://guestasy.com/blog/how-do-i-respond-to-negative-reviews-the-restaurateurs-playbook) ![Author avatar](https://guestasy.com/hs-fs/hubfs/Martin%20Miller%20Headshot.png?width=100&length=100&name=Martin%20Miller%20Headshot.png) [Martin Miller](https://guestasy.com/blog/author/martin-miller) [![](https://guestasy.com/hubfs/How%20Do%20I%20Respond%20to%20Negative%20Reviews%20(The%20Hotelier%E2%80%99s%20Playbook)%20(4).png)](https://guestasy.com/blog/respond-to-negative-reviews-hotels) ### [How Do I Respond to Negative Reviews? (The Hotelier’s Playbook)](https://guestasy.com/blog/respond-to-negative-reviews-hotels) ![Author avatar](https://guestasy.com/hs-fs/hubfs/Martin%20Miller%20Headshot.png?width=100&length=100&name=Martin%20Miller%20Headshot.png) [Martin Miller](https://guestasy.com/blog/author/martin-miller) Stay Ahead of Hospitality’s Future ### Insights Trusted by Hoteliers Worldwide Join hotel leaders who rely on Guestasy for practical strategies to boost reviews, increase ADR, and future-proof their guest experience. [![Guestasy Logo 2024_Signature_transparent](https://guestasy.com/hs-fs/hubfs/Branding/Guestasy%20Logo%202024_Signature_transparent.png?width=5333&height=1333&name=Guestasy%20Logo%202024_Signature_transparent.png "Guestasy Logo 2024_Signature_transparent")](https://guestasy.com/) 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore, 068914 Follow us: [Follow us on LinkedIn](https://www.linkedin.com/company/guestasy) [Follow us on Facebook](https://www.facebook.com/guestasy/) [Follow us on Twitter](https://x.com/guestasy) [Follow us on Instagram](https://www.instagram.com/guestasyglobal/) [Follow us on Youtube](https://www.youtube.com/@guestasy) ### Features - [Multilingual Responses](https://guestasy.com/multilingual-responses) - [Upsell in Optimised Responses](https://guestasy.com/upsell-in-optimised-responses) - [Autoposting](https://guestasy.com/autoposting-with-oversight) - [QRater](https://guestasy.com/qrater) ### Resources - [Blog](https://guestasy.com/blog) - [The Invisible Hotel Strategy Guide](https://guestasy.com/invisible-hotel) ### Company - [About Us](https://guestasy.com/about-us) - [Contact](https://guestasy.com/contact) --- - [Privacy Policy](https://guestasy.com/privacy-policy) © Guestasy Official . 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